Setting up a Remote Connection

Set up remote computer for using Team Viewer

Visit Team Viewer Website

Open Firefox and enter www.teamviewer.com in the address bar as shown above; then press the Enter key.

Now you will be at the Team Viewer website

Click on Download link as indicated by the arrow.

After clicking on "Download" you will be at this page.

Move down this page until you get to the following screen

Mouse down the page until it arrive at this section of the page

Make sure that "Windows" tab is selected (1). Then click on the link "for the instant customer TeamViewer Ouick Support" (2)

This window will appear next.

Click on the Save File button

Firefox Downloads window will appear

Wait for the download to complete. The first entry should be "TeamViewerQS.exe". You may have several entries in this downloads window.
Double click on the TeamViewerQS.exe line as shown above.

After double clicking above, this window will appear

Click on "Run"

Windows security window may appear. If it does not appear, skip to the next step.

If this window appears, click on "Yes" to continue. If it does not appear, you should be at the next step.

After the program installs, this Team Viewer Quick Support window will appear.

In order for me to connect to your computer, I need both the "Your ID" number (1) and the "Password" number (2). These can be emailed to me or you can phone me with the information

Updating Firefox

How to check version and download new version of Firefox

Open Firefox

Click on Help (1). Then Click on About Mozilla Firefox (2)

This will be the next window that appears

Look here to determine the current version of Firefox.

To check for updates and download if available, open Firefox

Then click on Help (1), then Check for Updates (2)

Checking for Updates

Firefox will check for updates. If any are available, they will be downloaded and installed automatically. After Firefox has installed the updates, it will restart. After it restarts, rerun the above step to verify that the version number has changed and that the update was successful.

Running Microsoft Malicious Software Removal Tool

On the second Tuesday of every month, Microsoft issues security updates for Windows. These are automatically downloaded and installed by default. In connection with this monthly security update, Microsoft runs a program known as "Malicious Software Removal Tool. It is run in "quick Mode", but there is a "Full Mode" which you can run any time. The following instructions explain how to run this tool.

Run Malicious Removal Tool

Click on Start Orb (1). Then type "mrt" in search box (2). Then click on "mrt" under Programs (3). Click YES on the warning message

This window will appear.

Click on the "Next" button

This window will appear next

Click on the radio button next to Full scan. (1). then click on "Next" (2)

This window will appear and the full scan will start.

Just let it run and read the results. Hopefully, there will be no infected files